Have you tried out your own customer support experience? You should. It might be why you’re losing customers.
In this episode of Post Status Excerpt, Cory and David talk about their best and worst support experiences as customers. If you are a freelancer or small agency and your ability to deal with support issues from customers isn’t working, then that’s a sign of something broken in your workflow. Companies should try to be more proactive and helpful to customers even if they can’t help them immediately or solve all their problems.
Every week Post Status Excerpt will brief you on important WordPress news — in about 15 minutes or less! Learn what’s new in WordPress in a flash. ⚡
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